Place an Order
Download and fill out our order form and send it in by:
Email Order to email@example.com
We do not suggest sending your credit card number by email, but
if you would like to submit your order by email you can ask us to
phone you for card details.
Fax Order to 604.294.1231
When ordering, please include item code, description, quantity,
and colour if applicable.
- We accept Visa, Mastercard, American Express, Discover
Card, Diner’s Club & Paypal (Paypal not accepted for
in-store purchases). PayPal orders will only ship to
the address on your PayPal account.
- We do not ship COD or accept personal cheques.
- We do not have a catalogue available.
- Please include your full mailing address including
postal/zip code and phone number. Wicks & Wax is
not responsible for lost or misdirected orders due to
incomplete or inaccurate information.
Download our Order Form Below
Use our new fillable PDF Document
NOTE - you may need to “print to PDF” to save the completed form
- downloading or saving may result in a blank form.
Word Document File
We also accept email orders without using the order form.
Terms of Sale
- All orders must be prepaid prior to
- All billing is in Canadian Currency.
- Items on back order must be
re-ordered. We do not keep a list
of back ordered items.
- In Canada, orders are shipped prepaid
by the cheapest method which may be
Canada Post Expedited, UPS Standard,
Purolator Ground, Canpar, or
- Orders to the USA are shipped by
Expedited Post (a division of
Canada Post) or UPS Standard
unless otherwise requested.
- Where applicable, all brokerage fees,
duty, taxes, and handling charges will
be the responsibility of the customer
(applies to orders outside of Canada).
- In the unlikely event that your
shipment is not received or is
received damaged, please notify us
immediately so we may file a claim
with the carrier.
- Shipping & handling cost is based on
weight & dimensions and destination.
Please contact us for a shipping quote.
- Beeswax sheets are not normally
shipped in cold weather. This is
usually between October - April.
Should a customer request
beeswax sheets be shipped during
this time, Wicks & Wax can not
guarantee the product won’t be
damaged before it reaches the
customer and therefore
assumes no liability in shipping.
- We do not issue refunds or exchanges
on Fragrance Oils / Scents
- Business Customers: returns are
subject to a 20% restocking fee
(mail order only - not accepted in store)
Copyright © 2023 Wicks & Wax